Working with Kaitlyn Kramer was the least-stressful part of my life in the last couple of months, she originated our loan, kept me in the loop and was very responsive to all questions (and there were a lot). As a 20+ year customer service manager, I would poach her in a heartbeat. This company is lucky to have her.
Moving forward, I hope the representatives servicing my loan are as well trained, courteous and knowledgeable as Kaitlyn.